f299 Privacy Policy
Your personal information is completely safe with us — this policy describes in detail how f299 collects, uses, and stores your data.
Introduction and Scope
f299 is an online casino and betting platform operated specifically for users in Bangladesh. This Privacy Policy ("Policy") describes how f299 ("we", "our") collects, processes, stores, and protects your personal information. By using our platform you consent to the terms of this Policy. This Policy applies to the f299 website, mobile version, and all associated digital services.
We believe that data protection is a fundamental right. f299 is therefore committed to protecting your privacy at all times using SSL encryption and industry-standard security technology. If this Policy changes, we will notify you in a timely manner.
Information We Collect
f299 collects only the information necessary to provide you with the best possible service. We collect two types of information as described below:
Information You Provide Directly
Information you provide yourself when you register with f299, create an account, or contact us:
- Full name and date of birth
- Email address
- Mobile number
- Payment account details (bKash, Nagad, Rocket, Upay)
- Documents required for identity verification
- Messages sent via live chat or email
Automatically Collected Information
Information collected technically when you use our platform:
- IP address and device identifier information
- Browser type and operating system
- Login times and activity records
- Game history and betting activity
- Cookies and similar tracking technologies
- Session data and page visit information
Purpose of Data Use
f299 uses the information collected for the specific purposes described below. We never sell your information to third parties.
Account Management
Your information is used to manage your registration, login process, identity verification (KYC), and account security.
Financial Transactions
Your information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to prevent fraud.
Customer Support
Your information is used to answer your questions and resolve issues through 24/7 live chat and email support in Bengali.
Service Improvement
Your information is used analytically to improve the platform's functionality, gaming experience, and user interface.
Security and Compliance
Your information is used for anti-money laundering (AML), responsible gaming compliance, and age verification for users 21 and over.
Communications and Notifications
Your information is used to keep you informed about important account updates, transaction confirmations, and relevant offers.
Cookies and Tracking Technologies
The f299 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience.
Essential Cookies
These cookies are necessary for the core functionality of the platform. They are used to maintain login sessions, perform security verification, and process transactions. Without these cookies the platform will not work properly.
Analytics Cookies
These cookies are used to understand how users interact with our platform. They help us improve the quality of our service. This data is analyzed in aggregate and is not used to identify any individual.
Preference Cookies
These cookies are used to remember your language preference, display settings, and other personalized choices, making each of your visits easier.
Cookie Controls
You can control or delete cookies through your browser settings. Please note that disabling essential cookies may prevent you from using some features of the platform.
Data Sharing and Disclosure
f299 does not sell your personal information to third parties. However, information may be shared in the limited circumstances described below:
Service Providers
We work with trusted technology partners and payment processors. They process your information solely to provide specific services on our behalf. These partners are bound by the same standard of privacy protection.
Legal Obligations
If required by a legal process, court order, or valid demand from a competent authority, f299 may be required to disclose information in accordance with the law. In such cases we will always follow the guidance of applicable law.
Fraud and Security
Relevant information may be shared with the appropriate authorities or other financial institutions to prevent fraudulent activity, money laundering, or other illegal conduct.
Business Transfers
If a merger, acquisition, or asset transfer involving f299 occurs, your information may form part of the transferred assets. In that case the new controlling entity will be required to comply with this Privacy Policy.
Data Retention Period
f299 does not retain your information beyond the period necessary. The retention policy for each type of information is described below:
Account Information
All account information is retained while your account is active. After an account is closed, certain information may be kept for a defined period due to legal or regulatory requirements.
Transaction Records
Records of financial transactions (deposits, withdrawals, betting history) are retained for the period required by law. This is necessary for audits and dispute resolution.
Communication Records
Customer service history via live chat and email is kept for a limited period to help resolve your issues in the future.
Data Deletion
After the necessary retention period has ended, f299 securely deletes or anonymizes your information. You can contact our support team to request deletion of your account.
Data Security Measures
f299 follows the highest industry standards to protect your information. Our secure and reliable platform is protected by the technical and administrative measures described below:
SSL Encryption
All data transmissions are protected by SSL/TLS encryption, which keeps your information safe from third parties.
Firewall Protection
Advanced firewalls and intrusion detection systems keep our servers and databases secure.
Access Controls
Only authorized personnel can access your personal information, and every access is recorded.
Regular Backups
Your data is backed up regularly and stored on secure servers, reducing the risk of data loss.
Response to Security Breaches
If a security breach occurs that may affect your information, f299 will notify affected users as quickly as possible and take the necessary protective steps. We will explain the situation transparently and advise you on how to protect your information.
Your Rights and Controls
f299 believes that you are the owner of your own information. We therefore provide you with the rights described below:
Right to Access
You can contact us at any time to find out what information we hold about you. We will provide this information within a reasonable time.
Right to Correction
If any of your information is incorrect or incomplete, you can request that it be corrected. We will update the information as quickly as possible.
Right to Deletion
In certain circumstances you can request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You can object to the processing of your information for specific purposes. However, processing may be necessary to provide the service in some cases.
How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. We will verify your request and respond as quickly as possible. Contact: [email protected] or via 24/7 live chat.
Minor Protection Policy
f299 is a platform for users aged 21 and over only. We do not intentionally collect any information from persons under 21. We follow an age verification process at the time of registration.
If we learn that a person has created an account while under the age of 21, we will immediately delete that account and all associated information. If a parent or guardian believes their minor child has used our platform, please contact us at [email protected].
Policy Changes and Updates
Notice of Changes
f299 may update this Privacy Policy from time to time. If any significant changes are made to the Policy, we will notify you via your registered email or through a notification on the platform. The updated Policy will take effect from the date it is published.
Periodic Review
We recommend that you review this Privacy Policy regularly so that you are always up to date on the protection of your information. Continued use of the platform will indicate that you have agreed to the updated Policy.
Keeping your information safe is our responsibility
Your privacy at f299 is our highest priority.
SSL Secured
All Data Encrypted
Data Never Sold
Never to Third Parties
24/7 Support
We are here for any question
Contact Us
If you have any questions, comments, or concerns about this Privacy Policy, or if you wish to exercise any of your rights regarding your information, please contact our privacy team using the details below:
Privacy Support
Our team is always ready to handle any questions or requests related to the protection of your information.