f299 Terms and Conditions
Please read these terms and conditions carefully before using the f299 platform. Your rights, responsibilities, and the conditions of our services are described here in detail.
Table of Contents
- 1. General Introduction
- 2. Membership and Account
- 3. Age Verification
- 4. Deposits and Withdrawals
- 5. Bonuses and Promotions
- 6. Gaming Rules
- 7. Prohibited Activities
- 8. Account Suspension and Closure
- 9. Privacy and Data Protection
- 10. Limitation of Liability
- 11. Responsible Gaming
- 12. Changes to Terms and Termination
General Introduction
01 General Introduction and Scope
These terms and conditions ("Terms") form a binding agreement between the entity operating the f299 platform and all its services ("f299", "we", "our") and the user ("you", "member").
f299 (https://f299.cam) is an online gaming and betting platform designed specifically for players in Bangladesh. By accessing, registering on, or using any service on this platform, you acknowledge that you have read, understood, and agreed to these terms in full.
These terms have been drafted in Bengali. If a translation into any other language is provided, the Bengali version will always take precedence. Our Privacy Policy and Responsible Gaming Policy are also an integral part of this agreement.
Membership and Account
02 Registration and Account Management
To use services on f299, you need to create a personal account. Each person may hold only one account. Creating multiple accounts is strictly prohibited.
At the time of registration, you must meet the following requirements:
- You must provide complete and accurate personal information — including your name, date of birth, address, and contact details.
- You must use an active mobile number or email address.
- You must keep your account password completely confidential and must not share it with any third party.
- You must immediately notify our support team of any unauthorized access to your account.
f299 may request additional identity verification documents (KYC) at any time. These may include a national ID card, passport, or other documents. f299 reserves the right to temporarily hold withdrawals until verification is complete.
Age Verification
03 Age Limit and Verification Process
For persons aged 21 and above only. You must be at least 21 years old to register and play on f299. By registering, you confirm that you meet this requirement.
f299 may request proof of age documents at any time. If a member is found to be under 21 years of age, their account will be closed immediately and the relevant authority will decide on the return of any deposited funds.
Protecting minors from gambling is one of our primary responsibilities. For more details, please visit our Responsible Gaming page.
Deposits and Withdrawals
04 Transaction Policy
f299 provides secure financial transactions through Bangladesh's popular mobile banking services. All financial activities are protected with SSL encryption technology.
Supported payment methods: bKash, Nagad, Rocket, Upay
- Minimum deposit: ৳100 (per method).
- Minimum withdrawal: ৳800.
- Withdrawal processing time: Generally processed within 1 hour.
- Deposited funds will only be returned to the account from which they were deposited.
- KYC verification must be completed before a withdrawal request is processed.
- f299 reserves the right to conduct additional verification procedures for suspicious transactions.
- If a transaction fails, the relevant funds will be returned to the source account within 72 hours.
Complying with anti-money laundering laws is part of our policy. f299 has the authority to notify relevant authorities of any suspicious financial activity.
Bonuses and Promotions
05 Bonus Policy and Wagering Requirements
f299 offers various bonuses and promotional offers. Each bonus has its own terms, which are clearly stated in the bonus description. Please read these terms carefully before claiming any bonus.
Welcome bonus: A 150% bonus on your first deposit at f299 is offered up to a maximum of ৳15,000. The wagering requirement for this bonus is 15x (deposit + bonus).
- Bonus funds cannot be withdrawn directly. Withdrawal is only possible after the specified wagering requirements have been met.
- Multiple bonuses on the same deposit do not apply unless specifically stated.
- Wagering must be completed within the set time limit to qualify for the bonus.
- f299 reserves the right to modify, suspend, or cancel any bonus offer at any time.
- If any bonus is misused or an attempt is made to claim it through multiple accounts, the relevant account will be closed.
- While playing with bonus balance, a maximum bet limit per round may be specified in the bonus offer.
Gaming Rules
06 Game Operation and Result Determination
All games available on f299 are provided by trusted third-party game providers. Game results are determined in a fair and transparent manner, and the game provider's own rules apply.
- The rules for each game are available within the game itself. Please read these rules before you start playing.
- If a game result is voided due to a technical error, the stake for that game will be refunded.
- If a game is interrupted mid-session due to loss of internet connection, a decision will be made in accordance with the game provider's rules.
- f299 reserves the right to void any incorrect payment made due to software errors or manual errors.
- For sports betting, results depend on the official announcement of the relevant sports governing body.
f299 is committed to ensuring a fair and transparent gaming environment. If any unusual gaming or account activity is detected, that account may be temporarily suspended for investigation.
Prohibited Activities
07 Prohibited Conduct and Consequences
The following activities are strictly prohibited on the f299 platform:
- Creating or operating multiple accounts by the same person.
- Creating or operating an account using another person's identity.
- Playing games using bots, automated software, or artificial intelligence.
- Exploiting system errors or vulnerabilities.
- Coordinating with other members to gain an unfair advantage.
- Abusing the bonus system or bonus hunting.
- Using the platform for money laundering or illegal payment purposes.
- Attempting to interfere with the platform's security systems.
- Harassing, threatening, or insulting other members.
If any of the above prohibited activities are found, f299 may close the relevant account without warning and confiscate any winnings. f299 also reserves the right to take legal action in such cases.
Account Suspension and Closure
08 Account Suspension and Closure Policy
Either the member or f299 may close an account at any time. If you wish to voluntarily close your account, please inform our support team via live chat.
f299 may suspend or close an account in the following circumstances:
- In the event of a breach of these terms.
- If KYC verification information is found to be false or incomplete.
- If an account remains inactive for an extended period.
- If a security risk or suspected fraud is identified.
- Due to legal or regulatory obligations.
Any legitimate funds in the balance (not bonuses) at the time of account closure will be eligible for withdrawal, unless an investigation is ongoing. f299's decision is final and binding.
Privacy and Data Protection
09 Personal Data Collection and Use
Protecting your personal data is very important to us. f299 follows our detailed Privacy Policy regarding the collection, storage, and processing of member data.
- Collected data is used solely for service delivery, security assurance, and fulfilling legal obligations.
- Data is transferred to third parties only when required by law or to partners necessary for service delivery.
- All data is kept secure using SSL encryption technology.
- Requests to correct or delete your data can be made via live chat or email.
Limitation of Liability
10 Limitation of Liability and Disclaimer
f299 makes every effort to operate its platform reliably. However, f299 is not responsible for the following:
- Losses caused by problems with your internet connection or device.
- Technical errors in third-party game software.
- Unexpected server downtime or maintenance breaks.
- Losses resulting from unauthorized use of your account if you have not taken appropriate security measures.
- Losses caused by cyberattacks or other technical reasons.
In the event of any dispute or claim, f299's liability is limited to a maximum of the amount you actually deposited in the relevant transaction.
Responsible Gaming
11 Responsible Gaming Policy
f299 firmly believes in responsible gaming. We want our members to play within their limits for entertainment purposes. Gambling should never be considered a source of income.
- If you feel your gaming habits are going out of control, please notify our support team immediately.
- f299 offers a self-exclusion facility — you can suspend your account for a specific period of time.
- The option to set deposit and betting limits is also available.
- Keeping minors from using the platform is the responsibility of every adult member.
For more information and support, visit our Responsible Gaming page or contact us via 24/7 live chat.
Changes to Terms and Termination
12 Process for Changing Terms
f299 reserves the right to change, add to, or remove these terms at any time. For significant changes, an attempt will be made to notify members via email or app notification.
Continued use of the platform after updated terms are published means you have accepted the new terms. It is therefore recommended that you visit this page regularly.
For any questions or clarifications regarding these terms, contact us via our 24/7 live chat support or email:
[email protected]
These terms will be governed by the laws of the People's Republic of Bangladesh. Any disputes will first be addressed through negotiation. If a dispute cannot be resolved through negotiation, both parties remain bound by these terms throughout the relevant dispute resolution process.